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Ralph Waldo Emerson
“The service a man renders his friend is trivial and selfish, compared with the service he knows his friend stood in readiness to yield him, alike before he had begun to serve his friend, and now also....
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Sir Wilfred Grenfell
“The service we render to others is really the rent we pay for our room on this earth. It is obvious that man is himself a traveler; that the purpose of the world is not ‘to have and to hold’ but ‘to...
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Henry van Dyke
“To desire and strive to be of some service to the world, to aim at doing something which shall really increase the happiness and welfare and virtue of mankind — this is a choice which is possible for...
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Design Monarchy
While we’re on the topic of rock stars, I wanted to highlight another interesting term that came across my radar the other day over at the Harvard Business blogs. In the comments to User-centered...
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Silent Design
I’ve added a couple new papers to my Service Design Research collection. Silent Design and Why Design is Difficult to Manage are a pair of papers from the London Business School by Peter Gorb and...
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Kigge Mal Hvid on Wicked Problems
Kigge Mal Hvid spoke about wicked problems and the need to build systemic solutions rather than piecemeal solutions. Actually, that’s the takeaway. I don’t think she used the term “wicked problems” but...
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